Lutheran Social Services of Central Ohio
  • Columbus, OH, USA
  • Full Time

Health Center Navigator

Lutheran Social Services of Central Ohio is currently seeking a Health Center Navigator for The Health Center at Faith Mission in Columbus, Ohio. Faith Mission is one of the largest homeless shelters in Columbus, Ohio, providing meals and shelter to men, women and Veterans with dignity and compassion.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.


Health Center Navigator

Shift: Day

Status: Full Time

Department: Health Center


ABOUT Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.


REQUIREMENTS for a Health Center Navigator with Lutheran Social Services:

  • Diploma or equivalent in Certified Medical Administrative Assistant (CMAA) -preferred
  • Degree/Diploma and 2 years or minimum 5 years in medical office front desk administration.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.


BENEFITS with Lutheran Social Services:

  • Health insurance with 4-plan options!
  • Tuition Reimbursement Program
  • 403(b) retirement plan with employer matched savings
  • Dental and Vision insurance
  • Medical and Childcare Flexible Spending (FSA)
  • Health Savings Account
  • PTO and 9 Paid Holidays
  • Opportunity to make a positive impact on individuals & the community

RESPONSIBILITIES for a Health Center Navigator with Lutheran Social Services:

  • Welcomes and assists all visitors when they arrive at the reception area.
  • Answers and routes calls to the appropriate person, department or Agency.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in appropriate appointment times for various Health Center services, including but not limited to medical, dental, podiatry, vision, and community partner clinics. Alongside Health Center Manager, arranges physician schedules to accommodate client availability.
  • Assists patients with completing registration and other necessary paperwork, ensuring completeness of the patient record. Maintains patient accounts by obtaining, recording, and updating personal and initial financial information.
  • Protects patients' rights by ensuring patient understanding of their rights and clinic responsibilities around privacy and information sharing, informed consent, and treatment costs; and by maintaining confidentiality of personal and financial information.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and communicating with providers regarding any service delays.
  • Supports patient access and attendance to appointments through appointment confirmation calls, following up on "no-shows", accommodation of walk-in appointments, and ensuring patient transportation or telecommunication capacity.
  • Ensures documentation and availability of resources to support patient communication needs including translation services, disability accommodations, or other needs.
  • Ensures availability of treatment information by filing and retrieving patient records. Responds to record requests from outside providers in accordance with applicable privacy laws.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information. Maintains proper patient records through scanning, filing, and entering information into Health Center databases and other general office and administrative duties.
  • Operates the front office desk at all times during clinic business hours.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; notifying patients when there are delays and maintaining the reception area.
  • Works with Health Center staff to ensure the quality delivery of health-related services. Actively participates in quality assurance reporting.
  • Helps patients in distress by responding to emergencies.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Always maintains a professional demeanor with residents, donors, volunteers and other staff and conducts oneself in a manner consistent with the policies and principles of LSS.
  • Perform all other duties as necessary and assigned.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.

Full Job Description
Lutheran Social Services of Central Ohio
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