Lutheran Social Services of Central Ohio
  • Lancaster, OH, USA
  • Up to $5,000 Sign on Bonus!
  • Full Time

Supportive Services Manager

Full Time| Day Shift | Up to $5,000 Sign on Bonus!

Lutheran Social Services of Central Ohio is currently seeking a Supportive Services Manager for Faith Mission of Fairfield County in Lancaster, Ohio. LSS Faith Mission of Fairfield County serves people experiencing homelessness with services such as emergency shelter, employment assistance, housing for veterans and case management.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.


Requirements for a Supportive Services Manager with Lutheran Social Services:

  • Bachelor's degree in Social Work or related field; LSW and/or LISW preferred.
  • Minimum two years working in a social service setting required.
  • Minimum two years (or equivalent of) supervisory experience working with direct reports strongly preferred.
  • Ability to work with a diverse group of people. Experience working with the following or related populations: homelessness, behavioral health, substance abuse/addiction.
  • Experience working with housing and employment and programming strongly preferred.
  • Valid Ohio driver's license, access to reliable insured transportation and ability to meet LSS.

Responsibilities for a Case Manager with Lutheran Social Services:

  • Ensure program procedures, standards and guidelines are met, including CARF, ORH and OHMHAS certification.
  • Participates in the support and implementation of effective Case Management services to be provided to Faith Mission clients, inclusive of at times maintaining own caseload of clients.
  • Provide oversight of ADAMH grants to include Sober Living, Psychiatric Aftercare and Street Outreach programs
  • Provide formal, individual (weekly/bi-weekly) supervision as appropriate for supportive services program staff that will ensure professional development and provide orientation, training, and coaching that will enhance the ethical, confidential and respectful delivery of services to clients. Supervision is inclusive of regular quality record review of case files.
  • Lead and facilitate weekly case review meetings with supportive services staff.
  • Assist with non-violent crisis intervention and de-escalation by modeling professional and calm problem-solving behavior for clients, colleagues and the community. Collaborate with community crisis intervention providers and first responders as appropriate.
  • Actively participate in continuous quality improvement meetings, working with colleagues toward positive client outcomes. Ensure timely collection and collation of statistical information.
  • Contribute to an atmosphere of safety, sanctuary, dignity, support and resource through adherence to the Faith Mission Code of Ethics and Confidentiality Agreements.
  • In conjunction with Director, provide supervision to student interns to benefit Faith Mission programs and fulfill learning agreements with institutions of higher learning.
  • Assist with monitoring direct client assistance budgets and approve DCA applications.
  • Maintain positive relationship with residents, shelter staff, volunteers and visitors. Develop new relationships with collaborative community partners that provide specialized supportive services that will support, promote and provide opportunities for clients at Faith Mission.
  • Assign caseload of residents to Case Managers
  • Participate in the manager on-call rotation.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.


Benefits with Lutheran Social Services:

  • Health insurance with 4-plan options!
  • Tuition Reimbursement Program
  • 403(b) retirement plan with employer matched savings
  • Dental and Vision insurance
  • Medical and Childcare Flexible Spending (FSA)
  • Health Savings Account
  • PTO and 12 Paid Holidays
  • Opportunity to make a positive impact on individuals & the community

About Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.


Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.

Full Job Description
Lutheran Social Services of Central Ohio
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