Lutheran Social Services of Central Ohio
  • Columbus, OH, USA
  • Full Time

Quality Assurance Manager

Lutheran Social Services of Central Ohio is currently seeking a Quality Assurance Manager for The Health Center at Faith Mission in Columbus, Ohio. Faith Mission is one of the largest homeless shelters in Columbus, Ohio, providing meals and shelter to men, women and Veterans with dignity and compassion.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

Quality Assurance Manager

Shift: Day

Status: Full Time

Department: The Health Center at Faith Mission

ABOUT Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

REQUIREMENTS for a Quality Assurance Manager with Lutheran Social Services:

  • Master's Degree in Social Services, Public Health, Healthcare Administration, and/or Business and Public Administration or a bachelor's degree and at least 3 years of experience in quality assurance or program management. Any combination of relevant education and experience may be substituted for the education requirement on a year-for-year basis.
  • Knowledge of contracts, Medicaid certifications, accreditations, and regulatory standards and rules.
  • Experience in technical writing, QA related computer software, Management Information Systems, and analysis.
  • Knowledge of process improvement and evaluation frameworks.
  • Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet, and database programs.
  • Excellent oral, written and interpersonal communication skills, including group facilitation skills required.
  • Excellent customer service and communication skills.
  • Works well independently and as a team member.
  • Must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

BENEFITS for a Quality Assurance Manager with Lutheran Social Services:

  • Health insurance with 4-plan options!
  • Tuition Reimbursement Program
  • 403(b) retirement plan with employer matched savings
  • Dental and Vision insurance
  • Medical and Childcare Flexible Spending (FSA)
  • Health Savings Account
  • PTO and 12 Paid Holidays
  • Opportunity to make a positive impact on individuals & the community

RESPONSIBILITIES for a Quality Assurance Manager with Lutheran Social Services:

  • Providing support, training, and consultation to program staff, including the QA team while assisting in the implementation and monitoring of quality assurance and improvement plans.
  • Ensure licensing, accreditation, and certification requirements and contract compliance.
  • Develop and Implement training to QA Coordinator/Specialist/Assistant.
  • Serve as a member of the Total Quality Management Committee.
  • Support program QA Teams to meet compliance with federal, state and all funder contracts.
  • Assist in creation/maintenance of master files of funder specific needed policy and procedure requirements utilizing the organization's policy management software.
  • Assist with the program re-accreditation process, including but not limited to:
    • Obtain, analyze, and report required data for re-accreditation process;
    • Co-write and/or edit CARF standard policies;
    • Facilitate mock site visits and interview as a CARF prep activity;
    • Support the QA Department in oversight of Stakeholder Survey process; and
    • Collaborate on the development and dissemination of CARF updates standards during re-accreditation planning years.
  • Lead and/or participate in national level CARF workgroups as assigned
  • Collects and compiles data for reports regarding agency's quality advancement & improvement activities and performance including analysis of data and trends reflected over time.
  • Assist state QA Teams with access and utilization of the agency' electronic health record/practice management systems.
  • Work with the agency's Associate Director of Quality Improvement to implement and evaluate the Total Quality Management Plan.
  • Maintain the agency's compliance with HIPAA responsibilities and records management.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.

Full Job Description
Lutheran Social Services of Central Ohio
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